Questions guests ask us

20 Suites Umalas is a complex of 20 private serviced suites in the quiet neighbourhood of Umalas, between Seminyak and Canggu in Bali. It's managed by Elld Property.

A bit of both. Each suite is private, with its own living room, kitchen and balcony or terrace, so it feels like a home, and you get hotel-style services such as daily cleaning, reception until 10 PM and security at night.

20 Suites Umalas is on Jl. Umalas Tunon, Kerobokan Kelod, Badung, Bali 80361, in the Umalas neighbourhood between Seminyak and Canggu.

No. 20 Suites Umalas is a separate property on Jl. Umalas Tunon in Umalas.

Yes. Umalas is generally quieter than the busier parts of Canggu and Seminyak, and the hotel is set back from the road, so guests don't hear traffic from inside the suites.

Umalas is quieter and away from the busy traffic, while staying close to both Canggu and Seminyak. You get calm evenings in the suite and the beaches, beach clubs and restaurants of both areas a short ride away.

Couples, solo travellers, remote workers, families and friends. The one-bedroom suites suit one or two guests, and the two-bedroom suites suit families or friends travelling together.

There are 16 one-bedroom suites (50 m², queen bed, sleeps 2) and 4 two-bedroom suites (120 m², sleeps 4, two bathrooms including one with a bathtub).

Up to 2 guests in a one-bedroom suite and up to 4 in a two-bedroom suite. An extra bed for a child can be requested.

A living room with sofa and TV, a kitchen, a bedroom with a safe, a bathroom with a shower, air conditioning, 100 Mbps Wi-Fi, and a balcony or terrace. The two-bedroom suites also have a dedicated working desk.

Yes, every suite is air-conditioned, in the bedroom, the living room and the kitchen.

Each kitchen has a fridge, stove, kettle, dining table, cutlery, pots and pans. The two-bedroom suites also have a microwave.

There's no coffee maker, but every kitchen has a kettle.

No. As everywhere in Bali, the tap water isn't safe to drink. Each suite has a drinking water dispenser.

Yes. The Wi-Fi is fast, at 100 Mbps in every suite. The two-bedroom suites also have a dedicated working desk, and the one-bedroom suites have the dining table.

Yes, bed linen and towels are provided.

Yes, every suite has toiletries and a hairdryer.

The one-bedroom suites are on the ground floor or the first floor. The two-bedroom suites are on the upper floor. There's no lift, so first-floor and two-bedroom suites are reached by stairs.

We will do everything possible to accommodate your needs, but it is subject to availability. If stairs are difficult for you, ask for a ground-floor one-bedroom suite.

Yes, families are welcome. The two-bedroom suites suit families or friends travelling together, with two bathrooms, and there's no minimum age to stay. High chairs and cots are available, and an extra bed for a child can be requested.

Yes. An extra bed with towels for a child can be requested for IDR 350,000 per night. Please request it before you arrive.

Yes, high chairs and cots are available.

Yes, there's an outdoor pool with a wooden deck, sunbeds and umbrellas, open from 6 AM to 10 PM. The pool is shared with other guests, and there are no private pools.

Yes, parking is free for cars and motorbikes. There are only 4 spaces for cars, so please let us know before you arrive if you are bringing one. The limit doesn't apply to motorbikes.

Yes. Breakfast, lunch and dinner are prepared to order from our menu at an additional cost, and served in your suite or by the pool. See The Kitchen for the full menu.

Breakfast is served from 8:00 AM to 11:30 AM, and lunch and dinner from 11:30 AM to 11:30 PM. The menu has a continental breakfast, focaccia sandwiches, pasta, Milano-style Pizza Alta, sweets and drinks. See The Kitchen.

Order in advance on WhatsApp at +62 819 866 392 or by email at info@elldproperty.com. Prices are in Indonesian rupiah and exclude 10% government tax and 5% service.

Yes, for example the #4 Genova focaccia sandwich and the Alta Veggie pizza. Please tell us about any dietary needs when you order.

Yes, we serve beer: Bintang, Bintang Cristal, Bintang Radler and San Miguel Light.

Yes, there's a daily cleaning service.

Yes. Reception is open until 10 PM, and security is on site at night.

No, there's no gym on site, but there are plenty nearby. See the gyms on Things To Do.

Yes. Luggage storage is free for guests, available at reception before check-in and after check-out.

Check-in is from 3 PM and check-out is by 11 AM. Early check-in and late check-out are free, subject to availability.

Check in at reception when you arrive. Reception is open until 10 PM, and the security team helps guests who arrive later.

No, early check-in and late check-out are free, subject to availability. Please ask in advance.

Yes. Reception is open until 10 PM, and the security team assists guests who arrive later. Please let us know in advance if you will arrive late.

Yes. The suites suit both short getaways and long stays, with a kitchen, fast Wi-Fi, daily cleaning and free parking.

Yes. Every suite has 100 Mbps Wi-Fi, the two-bedroom suites have a dedicated working desk, and the one-bedroom suites have a dining table that works well as a desk. Monthly rates are available.

Yes, monthly rates are available. Please contact Elld directly, or use the website.

No, electricity isn't included on longer stays. It can be added for IDR 3,000,000 per month.

There's no laundry service at the property. Our team can recommend the nearest laundry shop or call them for you.

Bookings are non-refundable. Instead, we offer one free reschedule within 12 months of the original booking date, if you request it at least 3 days before check-in. This applies to bookings made directly with us or through our website. Bookings through other sites follow their own policies.

Yes, but only for bookings made through our website or directly with us. One free reschedule is allowed within 12 months of the original booking date, if you request it at least 3 days before check-in. All requests depend on availability and any difference in rate. Requests made less than 3 days before check-in are reviewed case by case, and the hotel makes the final decision.

Bookings made on the official website require full payment when you confirm. Reservations made by email or WhatsApp can be held for up to 24 hours while payment is confirmed, and a 50% deposit secures the booking. The remaining balance is paid on arrival.

We accept card and cash. Stays are generally paid in advance.

No, there's no security deposit. Guests are responsible for any damage they cause during their stay, and any repairs or replacements are charged to the guest.

Pets and parties aren't allowed. Smoking is allowed outside, including on balconies and terraces, but not inside the suites.

Yes, visitors are welcome in your suite and at the pool during the day.

Yes, quiet hours are from 10 PM to 9 AM.

Yes, on request. Please contact reception in advance on WhatsApp at +62 819 866 392 for arrangements and prices.

Ngurah Rai Airport is about 13 km away.

Yes. After you book, we send you a link to request a scooter rental. The scooter is delivered to the hotel, and you can leave it there at the end of your stay.

Yes, we offer tour packages. Please ask reception or message us on WhatsApp at +62 819 866 392 for details.

Batu Belig Beach is about 1.5 km away and Berawa Beach about 2 km. Beach clubs such as FINNS and Atlas are in Berawa, close by, and Seminyak's beaches and restaurants are a short ride away. See Things To Do.

Yes. Apotek Kimia Farma Umalas, an ATM Mandiri and several supermarkets are all close by.

Yes. Nüde Café Umalas is in the neighbourhood, Milk & Madu is in Berawa, and Shelter and Santanera are popular restaurants in Pererenan and Canggu. Seminyak's restaurants are also a short ride away.

Book on our website, Airbnb or Booking.com, or call or WhatsApp +62 819 866 392, or email info@elldproperty.com.

You can read guest reviews on Google, Booking.com and Airbnb.